To resolve this issue verify the following points:


1. Workflow Rule - 

  • Go to the Setup ---> Search for "Workflow Rules"
  • From the list Select "Send UpdateAccountForm to Client (Managed)" and open. 
  • Now check if the record matches the criteria of the workflow.   

2. Email Alert - 

  • The Email Alert used in the above workflow has the recipient set as your required emails.   

3. Email Template - 

  • The Email Template used in the email alert is active.

4. Deliverability - 

  • Go to the Setup.
  • Type “Deliverability” in the quick find box and open it.
  • Now select Access level as an “All email” and uncheck the checkbox of “Bounce Management (Emails from Salesforce or Email Relay Only)”
  • Hit the “Save” button.