To add Notes to records, you first need to enable the Notes. 


Follow the steps:

  • Go to Setup > Home and search for Notes.
  • Select Notes Settings and Enable Notes. Click on Save.

After enabling Notes, follow below steps to add Notes to the related list of an Object (for example, the Account Object):

  • Go to the Account Object in Object Manager.
  • From Page Layouts, click the layout on which you want to add Notes.


  • On the Page Layout:
    • In Related Lists, drag Notes and drop it on the canvas.
    • Click on Save.

Now, you can add Notes from the Related List by clicking on the New button in the related list of Account Records.

For instructions on how to download Notes using the Mass File Download App, follow the steps mentioned at Link  - How to download Notes?.

By following above steps, you can enable Notes, add them to records, and download them using the Mass File Download app.