FAQs

How do I assign the licenses to users?
To assign licenses to Salesforce users, follow the below steps: From Setup, enter Installed Packages in the Quick Find box, then select Installed Packages...
Mon, 27 Dec, 2021 at 2:47 PM
How many types of files can we download?
You can download salesforce records' attachments, files, documents, and static resources in a zip file for future reference.
Mon, 27 Dec, 2021 at 2:48 PM
Do we need an API Enabled org? What are the steps to enable API enabled permission?
Yes, you need an org with API enabled permission. To enable this permission, please follow either of the below 2 options: 1) Profiles: Go to Setup ...
Mon, 27 Dec, 2021 at 2:55 PM
What permissions/settings are required for Mass File Download to work?
LICENSE ASSIGNMENT: Do you have a Mass File Download app license assigned? Please make sure your user is assigned a license for the Mass File Download app...
Mon, 27 Dec, 2021 at 3:06 PM
Can we download Files & Attachments related to custom objects?
Yes, Mass File Download works for custom objects as well.  All you have to do is: 1) Select the MASS FILE DOWNLOAD tab. 2) Choose an object from the d...
Mon, 27 Dec, 2021 at 3:10 PM
In static resources, how many files can we download?
Once you are an active customer (not trial), there is no such limit on how many files you can download. For static resources too, you will be able to downl...
Mon, 27 Dec, 2021 at 3:12 PM
Can we download files from multiple records of standard/custom object?
Yes, the user can select multiple records of standard/custom objects and find their respective files and download them as a single zip file. 
Wed, 16 Nov, 2022 at 7:21 PM
What is Download File Threshold Configuration?
Using Download File Threshold Configuration we can activate the Unlimited Download feature. Just on the toggle and enjoy the download of the unlimited files...
Fri, 18 Nov, 2022 at 6:51 PM
How can we add a "Download Attachment" button to any object?
Follow the below steps to add a button to any object:  Setup->Customize->Accounts (OR any object where the button should be added)->Buttons and L...
Mon, 27 Dec, 2021 at 3:18 PM
How to add Lightning Component into the related object?
Mass File Download has two components: Mass File Download Related Files - To add this component, please refer to this FAQ: How to add Mass File Download R...
Mon, 27 Dec, 2021 at 3:22 PM