FAQs

Is the MassFileDownload Lightning Component supported/available for community users?
MassFileDownload Lightning Component is supported/available for community (experience) users. You'll need to configure basic things in your org to u...
Fri, 16 Jun, 2023 at 11:33 PM
Is it possible to hide Documents, Static Resources, and My Files and Library Files Tabs on Mass File Download App?
Yes, it is possible to hide. How to hide tabs: Go to the About page of the Mass File Download app. Scroll Down to the “Maa File Download” Tab Configurat...
Wed, 28 Dec, 2022 at 11:54 AM
Is there an option for single user license, or being able to use the licenses across different Salesforce orgs
The licenses are tied to a Salesforce production org and its sandboxes, so we can't give a single purchase/license across different orgs. Every new org ...
Thu, 5 Jan, 2023 at 8:52 PM
Do you offer any prorated pricing for consultants?
We do not provide prorated pricing for consultants.
Thu, 5 Jan, 2023 at 8:55 PM
Users have access to the app and license is also assigned to user but the date fields are not available in the filter
Make sure that the user have read permission (FLS) on Date field on the excluded object, the custom object shipped with Mass File Download app.
Thu, 5 Jan, 2023 at 9:11 PM
How to delete the Files and Attachments using Mass File Download App?
Using the Mass File Download App, you can download the CSV Mapping file, and from this Mapping File, you can collect the File/Attachment IDs. Then, using Wo...
Fri, 6 Oct, 2023 at 2:00 PM
Why Files & Attachments download is slow on my system?
The speed of downloading files and attachments depends on several factors that are unrelated to the app itself: System Resources: The performance of yo...
Thu, 12 Dec, 2024 at 11:53 AM
Open MFD Tab with support to search multiple records and download using the IDs in the URL
In Classic Version, we can directly/programmatically call the MFD tab with records pre-selected. Just create a URL (like below) and add IDs with a semicolon...
Wed, 1 Feb, 2023 at 5:27 PM
Do you want to restrict Mass File Download user's access?
Using permission sets you can restrict Mass File Download access for users, Assign a Non-Admin permission set to that user to which you don't want to g...
Tue, 21 Feb, 2023 at 1:35 PM
How to download the Files in bulk from the Chatter Group Details Page?
You can download the files by adding the lightning component on the Chatter Group Detail page, follow the below steps to add lightning components on the Cha...
Mon, 3 Jul, 2023 at 8:39 PM