FAQs

Is there an option for single user license, or being able to use the licenses across different Salesforce orgs
The licenses are tied to a Salesforce production org and its sandboxes, so we can't give a single purchase/license across different orgs. Every new org ...
Thu, 5 Jan, 2023 at 8:52 PM
Do you offer any prorated pricing for consultants?
We do not provide prorated pricing for consultants.
Thu, 5 Jan, 2023 at 8:55 PM
Users have access to the app and license is also assigned to user but the date fields are not available in the filter
Make sure that the user have read permission (FLS) on Date field on the excluded object, the custom object shipped with Mass File Download app.
Thu, 5 Jan, 2023 at 9:11 PM
How to delete the Files and Attachments using Mass File Download App?
Using the Mass File Download App, you can download the CSV Mapping file, and from this Mapping File, you can collect the File/Attachment IDs. Then, using Wo...
Fri, 6 Oct, 2023 at 2:00 PM
Why Files & Attachments download is slow on my system?
The download of files & attachment is dependent on the CPU execution time, browser limitations, internet connection, and memory of the computer where it...
Thu, 19 Jan, 2023 at 10:45 AM
Open MFD Tab with support to search multiple records and download using the IDs in the URL
In Classic Version, we can directly/programmatically call the MFD tab with records pre-selected. Just create a URL (like below) and add IDs with a semicolon...
Wed, 1 Feb, 2023 at 5:27 PM
Do you want to restrict Mass File Download user's access?
Using permission sets you can restrict Mass File Download access for users, Assign a Non-Admin permission set to that user to which you don't want to g...
Tue, 21 Feb, 2023 at 1:35 PM
How to download the Files in bulk from the Chatter Group Details Page?
You can download the files by adding the lightning component on the Chatter Group Detail page, follow the below steps to add lightning components on the Cha...
Mon, 3 Jul, 2023 at 8:39 PM
How to search for the parent records of the specific date of the files & attachments to download in Advanced Search (SOQL)?
You can directly enter the date in the Advanced Search(SOQL) to download specific Files & Attachments. Follow the below SOQL format -  Go to the Mass...
Tue, 21 Feb, 2023 at 9:42 AM
How to search for parent records of the specific date range of files & attachments to download using Advanced Search (SOQL) option?
You can directly enter the date range in the Advanced Search(SOQL) to download Files & Attachments. Follow the below SOQL format -  Go to the Mass Fi...
Tue, 21 Feb, 2023 at 9:43 AM