FAQs

Can we download the documents by using a mass file download app?
Yes, you can download documents from the Mass File Download App. Go to the Mass File Download Tab Click on Documents and Select Folder, then hit the Sear...
Mon, 9 Feb, 2026 at 6:15 PM
Can we download files without zipping ?
Yes, we can. We have to do disable "Download Files in ZIP format" in the "File Download Configuration" section on the About Mass File Do...
Mon, 9 Feb, 2026 at 6:20 PM
Can we download files with the same names?
Yes, we can. We have to enable "Rename Downloaded Files for Deduplication" in the "File Download Configuration" section. When this set...
Mon, 9 Feb, 2026 at 6:20 PM
Where can we see the downloaded files and in what format?
It depends on the browser download settings, and the downloaded files' format will be the same as that of the files.  PS: View Mass File Download, S...
Mon, 9 Feb, 2026 at 6:22 PM
Can we download files for a list view?
Yes, we can. All you have to do is follow the following steps: Go to the Mass File Download Tab, and the "Related Files & Attachments" secti...
Mon, 9 Feb, 2026 at 6:23 PM
Can we download files of the child objects?
Yes, using the lightning component. With the lightning component in the left panel, you will be able to see and download all the related records (child reco...
Mon, 9 Feb, 2026 at 6:24 PM
Can I filter my files and attachments?
Yes, you can filter your files and attachments associated with records by simply choosing the appropriate filters. You can filter your files or attachments ...
Mon, 9 Feb, 2026 at 6:27 PM
Why are the records failing to appear in the search results?
If no data is displayed in the Mass File Download tab after selecting a list view or searching for a record, consider the following possibilities: Ensure ...
Mon, 9 Feb, 2026 at 6:29 PM
Can I see the total file and record counts searched?
Yes, you can see your total records and file count on the Mass File Download Tab. You can see the files on any tab inside the Mass File Download tab (Relate...
Mon, 9 Feb, 2026 at 6:34 PM
Are there any trial period limitations?
When using Mass File Download, you can customize its features based on your requirements. However, if you’re using the trial version (We offer a 5-day Trial...
Mon, 9 Feb, 2026 at 6:35 PM