FAQs

Why is the "No Download Limit" toggle unable to access?
This article provides information that is specifically relevant to versions that are earlier than v10.0. If you are utilizing a version that is equal to or ...
Tue, 5 Mar, 2024 at 8:07 PM
Can I download files in folders?
Yes, you can. With this functionality, a user can choose to download their files in ZIP format as in folder structure or without folder structure. How to E...
Wed, 28 Dec, 2022 at 11:50 AM
My folders are not structured properly.
With the feature of downloading ZIP files in sub-folders, There are chances that the folder might get overridden because of the same name.  To avoid these ...
Wed, 28 Dec, 2022 at 11:52 AM
How can I track the downloaded files?
When you download files, you receive a CSV file that helps you keep track of what you downloaded. This CSV file contains important information about each do...
Mon, 3 Jul, 2023 at 9:01 PM
Can I have the lightning component customised to show just my objects?
Yes, you can. When you set the Mass File Download Related Files on the Lightning Record Page, you can provide the related object's child-relationship na...
Wed, 6 Sep, 2023 at 5:05 PM
Why is a user unable to view files even after granting access to the Mass File Download Application?
When you are given access to the user to access the MFD application, you need to give field-level permission to the custom object named "Excluded objec...
Tue, 5 Mar, 2024 at 8:07 PM
Why am I not able to see any downloads on my computer or browser?
When I select a file to download in the lightning component, it opens up a new tab, and then once finished, a green notification pops up and says "Atta...
Mon, 27 Dec, 2021 at 4:05 PM
How Do I Install/Upgrade/Uninstall Mass File Download App?
With the help of the link How Do I Install/Upgrade/Uninstall an AppExchange App, you can easily understand how to install/upgrade/uninstall the app from the...
Thu, 5 Jan, 2023 at 7:28 PM
What to do when you are unable to download files or attachments in Firefox?
Follow the below steps and then try to download it. I just need to turn on Firefox. Adderssbar  Type about: config in the Firefox address bar  Find se...
Mon, 27 Dec, 2021 at 4:09 PM
Does the list view able to search for files or attachments related to events?
No, events don't support list views in Salesforce, and the app supports only those objects' list views that are supported in Salesforce. If you want...
Mon, 27 Dec, 2021 at 4:13 PM