FAQs

How to query attachments by filtering the attachments according to the Created Date using SOQL filter?
You have to use the filter SOQL option to Download Attachments filtered by Created Date. You have to put the date in the following format - YYYY-MM-DDThh:mm...
Wed, 14 Jun, 2023 at 9:32 AM
If a user has the Mass File Download Permissions (Admin) permission set, what settings can they access?
If the user has the Mass File Download Permissions (Admin) permission set, they will have restricted access to the settings in the "About Mass File Dow...
Wed, 31 May, 2023 at 2:10 PM
Is it possible to download the Files & Attachments that are attached to the emails within a case?
Yes! You can download files & attachments related to the emails within a case. Please follow the below steps to download files & Attachments from...
Mon, 3 Jul, 2023 at 8:36 PM
How can I download files related to a case email?
If your files & attachments are related to the Case Email then you can download them from Email Message. Follow the below steps to Downalof files &...
Mon, 3 Jul, 2023 at 8:36 PM
How to query files by filtering the files according to the Created Date using SOQL filter?
You have to use the filter SOQL option to Download files filtered by Created Date, You have to put the date in the following format - YYYY-MM-DDThh:mm:ssZ, ...
Wed, 14 Jun, 2023 at 9:33 AM
Mass File Download Security Questionnaire?
Please find the answers to most of the security questions you might have around the Mass File Download app @ https://docs.google.com/document/d/1VMM5DBZj7iO...
Tue, 17 Sep, 2024 at 12:29 PM
Why am I getting this Remoting response size exceeded a maximum of 15 MB" error while searching files?
If you encounter the "Remoting response size exceeded a maximum of 15 MB" error while using the Mass File Download App to search for files, it ind...
Mon, 3 Jul, 2023 at 8:38 PM
What is the maximum limit of download files & Attachments?
You can download a maximum of 2000 Files/Attachments in one go,  We have some suggestions to help you effectively manage your downloads: 1. Utiliz...
Mon, 3 Jul, 2023 at 8:41 PM
Is ContentDocumentLinkId available on CSV Mapping File?
With Mass File Download version 10.0 (Release Notes), we have added the "ContentDocumentLinkId" column to the CSV Mapping File. Now, user can easi...
Tue, 4 Jul, 2023 at 8:06 PM
What are the filters we can use for filtering Files and Attachments?
We have a total of 7 filters that you can use to filter your files & Attachments -  1. File/Attachment Name - This will help you to filter your File...
Mon, 3 Jul, 2023 at 8:44 PM