FAQs

Why I am getting file extension twice (abc.pdf.pdf) on the downloaded File Name?
As you upload the files with the extension already included in the file name,  the file is getting uploaded as the same. The Mass File Download app only con...
Fri, 21 Apr, 2023 at 12:28 PM
What are the limitations of the Mass File Download app?
The app's limitations depend solely on the Salesforce org limits since it is a 100% force.com app.  The app does not integrate or connect with any e...
Tue, 6 Jun, 2023 at 11:57 AM
What would be the estimated number of batches required and the approximate timelines for downloading 200,000 files with a total size of 350 GB?
Using the Mass File Download app, you can download up to 2000 files in one click without worrying about the file size, and another 2000 in another click,...
Tue, 4 Apr, 2023 at 6:06 PM
Is it possible to purchase a monthly subscription for this app?
No! Monthly subscriptions are not available, it's a yearly subscription only. That's how our contract is with Salesforce, hence our contract with su...
Tue, 4 Apr, 2023 at 6:18 PM
Is it possible to transfer or migrate licenses from one production org to another production org after purchasing the subscription?
Licenses can't be migrated from one production org to another production org. For another production org, you will have to make a new purchase.
Tue, 4 Apr, 2023 at 6:20 PM
Can a Production Org's sandboxes use the licence that was paid for the Production Org for free?
A license purchased is for Production Org and its connected sandboxes. In short, sandboxes (related to the Production Org) use it for free at the cost paid ...
Tue, 4 Apr, 2023 at 6:25 PM
What is the minimum number of licenses required for getting a Mass File Download app subscription?
The minimum number of licenses needed to purchase is 4, giving 4 users access to all features for the entire subscription year. 
Tue, 4 Apr, 2023 at 6:29 PM
Is the Mass File Download compatible with all file sizes?
Absolutely! Mass File Download is fully compatible with files of any size. Even if a file is particularly large, the download may take a bit longer, but res...
Fri, 21 Apr, 2023 at 12:29 PM
Can downloaded zip files be stored on shared locations such as OneDrive or SharePoint instead of being downloaded to the local machine?
Yes, you can change the download location from the default location on your local machine to a shared location such as OneDrive or SharePoint. This can be e...
Fri, 21 Apr, 2023 at 12:33 PM
How to fetch the Object Record's, Attachments or Files using Advanced Search SOQL on the basis of Created Date?
To filter the object records, files, or attachments using Advanced Search SOQL on the basis of Created Date, you need to put the date in the following forma...
Wed, 14 Jun, 2023 at 9:31 AM