FAQs

Are Cancelled/Error File Migrations counted towards the credits used?
No, only successfully migrated files are counted towards credit usage. The size of these successful migrations is deducted from the Credits Assigned, and th...
Fri, 6 Feb, 2026 at 6:27 PM
What happens if I have no credits left and try to migrate files?
You will not be able to migrate files using the Mass File Migrate app if you don't have any credits left. For UI migration, you will see the followi...
Fri, 6 Feb, 2026 at 6:28 PM
How can I purchase additional credits?
To purchase additional credits, please contact the Satrang Technologies team via email at mfm@satrangtech.com.or chirag@satrangtech.com.  PS: View Mass ...
Fri, 6 Feb, 2026 at 6:29 PM
Does the Mass File Migrate app support migration from one source org to a direct destination org?
Yes, the app supports direct migration from one source org to a destination org. You just need to connect the destination org to the source org for the migr...
Fri, 6 Feb, 2026 at 6:30 PM
How long does a file migration typically take using the Mass File Migrate app?
Based on feedback from our testing team and clients, a 10GB file migration typically takes around 4–5 hours, whether you're using batch or UI migration ...
Fri, 6 Feb, 2026 at 6:30 PM
Can I install the Mass File Migrate app in the destination org to pull files from the source org?
Currently, the Mass File Migrate app is designed to be installed in the source org. From there, you can initiate and manage file migrations to the destinati...
Fri, 6 Feb, 2026 at 6:31 PM
Is there a limit to the number of objects I can select for attachment migration?
No, there is no limit—you can select all objects at once for attachment migration. For example, as shown in the screenshot below, 159 objects have been sele...
Fri, 6 Feb, 2026 at 6:32 PM
How are Chatter attachments handled during migration?
When performing Chatter migration: Selecting Attachments will include Chatter Attachments. Selecting Inline Images will include Chatter Inline Images. ...
Fri, 6 Feb, 2026 at 6:33 PM
Mass File Download vs Mass File Migrate
Feature Mass File Download App Mass File Migrate App Purpose To download files to location machine To migrate files from source to destination Sale...
Fri, 6 Feb, 2026 at 6:34 PM
How does the credit-based pricing work in the Mass File Migrate App, and why is it beneficial for customers?
The Mass File Migrate App uses a credit-based pricing model, which means you only pay for the cumulative file size (GBs) that you want to migrate, nothing m...
Fri, 6 Feb, 2026 at 6:35 PM