FAQs
To determine the number of files in your Salesforce org and their total size, you’ll need to run specific SOQL queries. You don’t have to prepare these on ...
Sat, 7 Feb, 2026 at 11:27 AM
File credits are the core of the Mass File Migrate App’s pricing model. They represent the GBs of Files/Attachments you are can migrate based on your purcha...
Sat, 7 Feb, 2026 at 11:26 AM
No, you won't lose credits unnecessarily if a migration fails midway. The credit equals to each file size (that's about to get migrated) will be con...
Sat, 7 Feb, 2026 at 11:25 AM
This error occurs when some files are set with Visibility = InternalUsers, but Communities (Digital Experiences) are not enabled in the destination org. Sal...
Sat, 7 Feb, 2026 at 11:25 AM
You don’t need to transfer the Mass File Migrate App license in most cases. The migration process depends on whether your user has the “View All Files” perm...
Sat, 7 Feb, 2026 at 11:24 AM
If you receive this error while completing the configuration for the Mass File Migrate app (specifically when clicking the “Authorize” button), follow the s...
Sat, 7 Feb, 2026 at 11:23 AM
Salesforce now requires that the Connected App be installed by a system administrator before users can self-authorize. This ensures that the connected app...
Sat, 7 Feb, 2026 at 11:22 AM