FAQs

How do I assign the app licenses to users?
To assign the app licenses to users, you need to follow the below steps -  From Setup, enter Installed Packages in the Quick Find box, then select Install...
Fri, 6 Feb, 2026 at 5:55 PM
What should I do if I encounter the error message "You are connected to source org itself. Revoke OAuth from Source org, login to the destination org, and try connecting again"?
If you encounter this error message, it means that you have inadvertently connected to the source org itself instead of the intended destination org. Follow...
Fri, 6 Feb, 2026 at 5:10 PM
Is it possible to filter the entities by its parent fields?
Yes, it is possible to filter the entities by its parents. Follow the below steps: Navigate to the Mass File Migrate app and select the "Mass File M...
Fri, 6 Feb, 2026 at 5:53 PM
How Do I Install/Upgrade/Uninstall Mass File Migrate AppExchange App?
With the help of the link How Do I Install/Upgrade/Uninstall  Mass File Migrate AppExchange App?, you can easily understand how to install/upgrade/uninstall...
Fri, 6 Feb, 2026 at 5:52 PM
How can I migrate files/attachments related to Knowledge Articles using the Mass File Migrate app?
You can migrate files and attachments related to Knowledge Articles using the Mass File Migrate app. Follow the steps below: Go to the Mass File Migrat...
Fri, 6 Feb, 2026 at 5:16 PM
Why am I unable to search for custom objects in the Select Source Object picklist on 'Map parent records from Source to Destination org' page?
If you're experiencing issues while searching for a custom object in the "Select Source Object" picklist on the "Map parent records from ...
Fri, 6 Feb, 2026 at 5:51 PM
What factors affect the file migration and how can I optimize it?
The time required to migrate files and attachments depends on several factors: System Resources: CPU performance, memory, and storage capacity directly i...
Mon, 13 Jan, 2025 at 7:53 PM
How can I set the ShareType and Visibility values for migrated files?
You can set the ShareType and Visibility values for files being migrated from the Source to the Destination org. Simply toggle the settings while using any ...
Fri, 6 Feb, 2026 at 5:25 PM
How can I migrate files via batch?
You can migrate files via Batch Apex without manually searching for records. Simply follow these steps: 1. Navigate to the Mass File Migrate tab. 2. Selec...
Fri, 6 Feb, 2026 at 5:26 PM
How can I check the assigned, consumed, and remaining credits for File Migration?
You can view your assigned, consumed, and remaining credits for File Migration by following these steps: Go to the About Mass File Migrate Tab.  Navigate...
Fri, 6 Feb, 2026 at 5:48 PM