FAQs

Is it feasible to use Mass File Download to export just attachments that are about 5 TB in size?
Yes, it is possible to export just the attachments or just the files. There are no download limits; you can download up to 5TB of data or more than that in ...
Mon, 18 Dec, 2023 at 8:14 PM
Is it feasible to use Mass File Download to export just Files that are about 5 TB in size?
Yes, it is possible to export just the files or just the attachments. There are no download limits; you can download up to 5TB of data or more than that in ...
Mon, 18 Dec, 2023 at 8:13 PM
How much time may the export take?
The download time of files & attachments is dependent on your CPU execution time, browser limitations, internet connection, and memory of the computer w...
Mon, 18 Dec, 2023 at 8:14 PM
What will be the format of the exported Attachments?
The format or extension of the downloaded attachment will precisely match the original format within the Salesforce org. Let us help you with the steps to d...
Mon, 18 Dec, 2023 at 8:14 PM
How can user verify which records' files and attachments have been downloaded using the Mass File Download App, enabling a new download to commence?
User can view the CSV mapping file in the most recent Zip folder you downloaded to your system. This will enable you to view the details of the downloaded f...
Fri, 15 Dec, 2023 at 7:59 PM
What would happen to the ongoing download if the system shut down due to a power outage or other problem?
If any issues occur during the file or attachment download, the Mass File Download app won't allow you to resume. You'll need to search again and in...
Fri, 15 Dec, 2023 at 8:15 PM
What temporary storage is used to stage the exported CSV files and where does this reside and for how long?
Mass File Download doesn't utilize any temporary storage. The downloaded files, including your CSV file, are transferred directly between your Salesforc...
Fri, 15 Dec, 2023 at 8:04 PM
What encryption options exist for the exported CSV files both at rest and in transit to our environment?
There are currently no encryption options available for the exported CSV files. The file transfer occurs over an HTTPS server, ensuring a secure connection ...
Fri, 15 Dec, 2023 at 8:05 PM
What access controls, and network security controls exist here?
Access and network security controls are determined solely by user permissions. Users with access to the Mass File Download app and files can download them ...
Fri, 15 Dec, 2023 at 8:06 PM
What compliance regulations (FEDRAMP, HIPAA etc.) does your export utility currently hold or plan to apply towards?
Our export utility is hosted on the Salesforce platform, which undergoes verification by Force.com. As of now, we have not applied for specific compliance r...
Fri, 15 Dec, 2023 at 8:07 PM