FAQs
To download files for all cases, including case email attachments and files stored in case records - 1. Go to the 'Mass File Download' Tab. ...
Tue, 10 Feb, 2026 at 2:59 PM
To download for all cases, including case email attachments and files stored in case records - 1. Go to the 'Mass File Download' Tab. 2. Cli...
Tue, 10 Feb, 2026 at 3:02 PM
By adding 'Related Lightning Component' on the record page you can download the files from a related object, to achieve the requirement follow the b...
Tue, 10 Feb, 2026 at 3:04 PM
To download files from multiple objects you have to follow the below steps - 1. Go to the 'Mass File Download' tab and click on the 'Relate...
Tue, 10 Feb, 2026 at 3:04 PM
To download Attachments from multiple objects you have to follow the below steps. 1. Go to the 'Mass File Download' tab and click on the 'Re...
Wed, 11 Feb, 2026 at 1:43 PM
Starting from version v12.0 if the object is selected as File or Attachment (as shown in the below images) then the Excluded Object Naming conversion will n...
Wed, 11 Feb, 2026 at 1:45 PM
Yes, in version 13.0, we introduced a new tab called "Mass File Download (Lightning)" which allows you to download all files under all objects pre...
Wed, 11 Feb, 2026 at 1:46 PM
In the Mass File Download (Lightning) tab, you can download up to 5000 files in one go by using pagination. Follow the steps below: Go to the "Mass...
Wed, 11 Feb, 2026 at 1:47 PM
In Mass File Download (Lightning) tab you can download CSV mapping file by using Download CSV button follow the below steps: Go to the Mass File Download ...
Wed, 11 Feb, 2026 at 1:48 PM
Yes, you can do this by enabling the "Download CSV Mapping File" toggle. Follow the steps below: Go to the Mass File Download app and select the...
Wed, 11 Feb, 2026 at 1:49 PM