FAQs

Mass File Download (Account Engagement) Tab: Is there a limit on the file size or number of files I can download?
The current additional feature price includes up to 10 GB of file credits. If you need to download more files beyond this limit, additional file credits can...
Fri, 31 Oct, 2025 at 4:17 PM
Mass File Download (Account Engagement) Tab: How can I delete files after downloading them?
The tab provides an option to delete files once they are downloaded to help you manage your storage and keep your Pardot environment organized.
Fri, 31 Oct, 2025 at 4:18 PM
How does Mass File Download (Account Engagement) feature save my time?
Salesforce Account Engagement do not provide mass download action. User has to download each file individually. This can be very tedious process when large ...
Fri, 31 Oct, 2025 at 4:23 PM
Do I need technical expertise to use this Mass File Download (Account Engagement) feature?
This screen is end user friendly and designed for marketers and administrators alike. You can download or delete files with just a few clicks.
Fri, 31 Oct, 2025 at 4:25 PM
How do I know if I need additional file credits for Account Engagement (Pardot) files download?
If your total file downloads exceed the included 10 GB of file credits, the system will prompt you to purchase additional credits. This allows you to contin...
Fri, 31 Oct, 2025 at 4:28 PM
Why am I getting the "unexpected token: 'NOT'" error when running a record search SOQL Query?
Some queries need extra parentheses around NOT conditions to work correctly. Without them, the system can’t understand the query.  Working Example:  ID...
Thu, 22 Jan, 2026 at 11:59 PM
Why am I getting the "unexpected token: 'NOT'" error when filtering attachments?
This error occurs when a NOT condition in your query isn’t properly enclosed in parentheses. To fix it, add extra parentheses around the NOT conditions. ...
Fri, 23 Jan, 2026 at 12:00 AM
Why am I getting the "unexpected token: 'NOT'" error when filtering files?
This error occurs when a NOT condition in your query isn’t properly enclosed in parentheses. Simply adding the field directly (like Title) without parenthes...
Fri, 23 Jan, 2026 at 12:00 AM
Can Rich Text fields from Salesforce objects be downloaded in Rich Text Format (.rtf)?
No. Rich Text fields from Salesforce objects such as Opportunity, Account, Contact, or custom objects cannot be downloaded in Rich Text Format (.rtf). Ric...
Wed, 7 Jan, 2026 at 5:49 PM