FAQs

Which new AWS regions are supported to select in the App?
The following new fully supported regions are available on the About Page Step 1, You can select Region as per your choice and account type. .List of newly...
Fri, 16 Feb, 2024 at 1:55 PM
What languages are supported by the Drag, Drop & Upload Files to Amazon S3 app?
The Drag, Drop & Upload Files to Amazon S3 App offers multilingual support, providing a diverse set of 17 languages in addition to the default English: ...
Fri, 16 Feb, 2024 at 1:52 PM
Why am I getting the error "The AWS access key Id you provided does not exist in our records" while creating a bucket on the About page for some regions?
This error may occur if the selected bucket region is disabled in your Amazon S3 account. To resolve the issue, enable the disabled region in your Amazon S...
Thu, 19 Sep, 2024 at 7:04 PM
Is it possible to migrate files from a selected objects in the Migrate Attachments/Files to S3 tab?
Yes, you can migrate files from only selected objects in the Migrate Attachments/Files to the S3 feature. Follow the steps below: Go to the "About Dr...
Fri, 16 Feb, 2024 at 2:00 PM
Why am I getting "SyntaxError: Failed to set the 'innerHTML' property on 'Element': The provided markup is invalid XML, and therefore cannot be inserted into an XML document." on my Migrate Page?
If you are receiving the following error on your Migrate Page, then please check the file names.  If your File contains any NON-PRINTABLE UNICODE character...
Fri, 23 Feb, 2024 at 5:51 PM
When uploading files with Access "Public Read" or "Public Read Write", received an error "Access Denied".
If you receive an error stating "Access Denied" while uploading the File, Please check the Amazon console configuration.  Navigate to S3 and t...
Thu, 14 Mar, 2024 at 2:00 PM
Can I Download, delete, and preview the files on the Upload Page in lightning component?
Yes, you can Download, delete, and preview files on the Upload page in a lightning component. Follow the steps below: Go to the record page where you have...
Thu, 14 Mar, 2024 at 2:13 PM
Can I download, preview, and delete existing cloud documents on the lightning component itself?
Yes, you can download, preview, and delete existing cloud documents in the lightning component itself. Follow the steps below: Go to the record page where...
Thu, 14 Mar, 2024 at 2:14 PM
In the Migrate page, on one screen how many files we can select or can we change the number of files to be shown?
Yes, you can do this by using Pagination, follow the steps below: Go to the "About Drag Drop & Upload to Amazon S3" tab. In additional feat...
Thu, 14 Mar, 2024 at 2:14 PM
Can we upload files whose name contains special characters or hidden characters to the Amazon S3 using the Drag Drop and Upload Files to Amazon S3 app?
Yes, you can upload files whose names contain special characters or hidden characters to Amazon S3 using the Drag Drop and Upload Files to Amazon S3 app.
Thu, 14 Mar, 2024 at 3:08 PM