FAQs

How can I resolve the INVALID_SESSION_ID error when using the "Download" button in the Mass File Download app?
The INVALID_SESSION_ID error occurs due to API Access Control settings restricting API access for Visualforce pages. To resolve this issue, update the API A...
Thu, 20 Mar, 2025 at 9:45 PM
Why am I getting the error "Unknown property '$ObjectType.EventLogFile'" on the Mass File Download tab?
The issue is related to missing permissions, You need to grant the following permissions to the user profile: View Event Log Files API Enabled View All...
Mon, 24 Mar, 2025 at 4:32 PM
Why am I getting an error about exceeding 50,000 records in Mass File Download?
Salesforce enforces a governor limit that prevents more than 50,000 records from being returned in a single SOQL query. This limit applies to both Attachmen...
Tue, 13 May, 2025 at 7:43 PM
Can I continue my download after the Mass File Download trial ends, or will I have to start over?
The trial is strictly meant for evaluation purposes only. It allows you to test the app’s features, run sample downloads, and assess whether it meets your n...
Wed, 21 May, 2025 at 12:56 PM
Where can I find the Terms & Conditions for the Mass File Download App?
All purchases of our Mass File Download app are governed by the standard Salesforce AppExchange Terms & Conditions. These terms cover key aspects such a...
Tue, 27 May, 2025 at 2:53 PM