FAQs

Does the list view allow searching for files and attachments related to EmailMessage?
No, EmailMessage doesn't support the listview in Salesforce, and the app supports only those objects whose list views are supported in Salesforce. If y...
Mon, 27 Dec, 2021 at 4:15 PM
Why are all the files (ContentVersion) not visible?
If all content versions are not visible, then you need to make the below additional settings: Steps: Go to Setup and search for Permission Sets (choose a...
Thu, 10 Feb, 2022 at 3:11 PM
Error : "Remote invocation failed, due to status code"
If you are getting the error "Remote Invocation Failed, Due to Status Code" while searching records or downloading files, it is specifically becau...
Tue, 30 Aug, 2022 at 12:56 PM
How to rename the folder's name to a different name?
First, create a custom field on your Custom object or Standard object. Or you can choose an already existing field for the object. Search for the tab - Ex...
Mon, 27 Dec, 2021 at 4:26 PM
How to solve "Exceeded Maximum Download Limit (25MB). Please select fewer files for download." error?
If you are getting an error stating "Exceeded Maximum Download Limit (25MB)".  Please make sure of the following Points -  You should have...
Fri, 18 Nov, 2022 at 6:21 PM
Is it possible to export each record's attachments in a SubFolder?
Yes! You can export each record's attachments in the Subfolder by just turning Toggles. Go to the Mass File Download App. Click on the About Mass Fi...
Fri, 18 Nov, 2022 at 6:56 PM
How to enable/show an object in the "Select Object" dropdown in the MFD tab?
If a custom or standard object is not visible in the "Select Object" dropdown in the "Mass File Download" tab, then please visit the &qu...
Wed, 28 Dec, 2022 at 11:53 AM
What is the file size download limit?
There's no file size download limit in the active (purchased) version of the app. In the trial, there's a limit of 25 MB. Once paid, active licenc...
Mon, 27 Dec, 2021 at 4:38 PM
How to rename a downloaded file with a custom suffix?
Search for the "Excluded Object" tab by clicking on the 9 dots in the top left. If no results were found for the "Excluded Object", t...
Mon, 27 Dec, 2021 at 4:47 PM
How to remove the ID from the files' names?
Please Note:  This feature allows you to download files with the same name. If this feature gets disabled, you will not be able to download duplicate files...
Mon, 27 Dec, 2021 at 5:38 PM