FAQs

Why is it that I'm not able to select "No Download Limit" toggle?
Mass File Download provides a large number of features that can be customized according to the users' needs but if you are in a trial period, you will ...
Mon, 27 Dec, 2021 at 3:52 PM
Can I download files in folders?
Yes, you can. With this functionality, a user can choose to download their files in ZIP format as in folder structure or without folder structure. How to E...
Wed, 28 Dec, 2022 at 11:50 AM
My folders are not structured properly.
With the feature of downloading ZIP files in sub-folders, There are chances that the folder might get overridden because of the same name.  To avoid these ...
Wed, 28 Dec, 2022 at 11:52 AM
Can I track my downloaded files?
Yes, you can surely track the downloaded files by looking at the CSV file that is provided when you download the files with or without ZIP. The CSV file ha...
Mon, 27 Dec, 2021 at 3:59 PM
Can I have the lightning component customised to show just my objects?
Yes, you can. When you set the Mass File Download Related Files on the Lightning Record Page, you can provide the related object's child-relationship n...
Mon, 27 Dec, 2021 at 4:02 PM
Why is a user not able to see files after giving access to the Mass File Download Application?
When you are given access to the user to access the MFD application, you need to give field level permission to the custom object named "Excluded objec...
Mon, 23 Jan, 2023 at 7:45 PM
Why am I not able to see any downloads on my computer or browser?
When I select a file to download in the lightning component, it opens up a new tab, and then once finished, a green notification pops up and says "Atta...
Mon, 27 Dec, 2021 at 4:05 PM
How Do I Install/Upgrade/Uninstall Mass File Download App?
With the help of the link How Do I Install/Upgrade/Uninstall an AppExchange App, you can easily understand how to install/upgrade/uninstall the app from the...
Thu, 5 Jan, 2023 at 7:28 PM
What to do when you are unable to download files or attachments in Firefox?
Follow the below steps and then try to download it. I just need to turn on Firefox. Adderssbar  Type about: config in the Firefox address bar  Find se...
Mon, 27 Dec, 2021 at 4:09 PM
Does the list view able to search for files or attachments related to events?
No, events don't support list views in Salesforce, and the app supports only those objects' list views that are supported in Salesforce. If you wa...
Mon, 27 Dec, 2021 at 4:13 PM