FAQs

Why I'm not been able to select "No Download Limit" Toggle
Mass File Download provides a large number of features that can be customizable according to the users' needs. But if you are in Trial Period you will...
Tue, 1 Oct, 2019 at 12:22 PM
Can I download Files in Folders?
Yes, you can. With this functionality, a user can choose to download their files in ZIP as in Folder Structure or in Without Folder Structure. How to enabl...
Tue, 15 Oct, 2019 at 12:13 PM
My folders are not structuring properly.
With the feature of Downloading ZIP of Files in Sub Folders. There are chances that the folder might get overridden because of the same name. To avoid these...
Tue, 15 Oct, 2019 at 12:13 PM
Can I track my downloaded files?
Yes, you can surely track the downloaded files by looking at the CSV file which is being provided when you download the files with or without ZIP. The CSV ...
Tue, 9 Jun, 2020 at 8:29 PM
Can I have lightning component customisable to show just my Objects
Yes, you can. When you set the Mass File Download Related Files on the Lightning Record Page, you can provide related object's child-relationship names...
Tue, 15 Oct, 2019 at 12:55 PM
Why user not able to see Files after giving access of Mass File Download Application ?
When you are given access to the user to access MFD Application, you need to give Field level permission to the custom object named "Excluded object&qu...
Tue, 9 Jun, 2020 at 8:28 PM
Why I'm not able to see any download on my computer or browser?
When I select a file to download in the lightning component, it opens up a new tab, and then once finished, a green notification pops up and says "Atta...
Thu, 6 Aug, 2020 at 10:23 PM
How Do I Install/Upgrade/Uninstall an AppExchange App
With the help of  link How Do I Install/Upgrade/Uninstall  an AppExchange App, you can easily understand how to install/Upgrade/Uninstall the app from the A...
Thu, 13 Aug, 2020 at 3:17 PM
Unable to download Files/Attachments in FireFox
Follow the below steps and then try to download  Just need to go on the firefox Adderssbar  Type about: config in the Firefox address bar  find security...
Thu, 13 Aug, 2020 at 5:12 PM
Does the list view able to search files/attachments related to Events ?
No, Events don't support List Views in Salesforce and the app supports only those object's List View which are supported in Salesforce. If you wan...
Fri, 29 Jan, 2021 at 7:01 PM