FAQs

Can we download the documents by using a mass file download app?
Yes, you can download documents from Mass File Download App. Go to Mass File Download Tab Click on Documents and Select Folder then hit the Search Button...
Wed, 28 Dec, 2022 at 11:46 AM
Can we download files without zipping ?
Yes, we can. We have to do disable "Download Files in ZIP format" in the "File Download Configuration" section on the About Mass File Do...
Fri, 18 Nov, 2022 at 6:53 PM
Can we download multiple files with the same name?
Yes, we can. We have to enable "Rename Downloaded Files for Deduplication" in the "File Download Configuration" section. When this set...
Wed, 28 Dec, 2022 at 11:47 AM
Where can we see the downloaded files and in what format?
It depends on the browser download settings, and the downloaded files' format will be the same as that of the files. 
Mon, 27 Dec, 2021 at 3:27 PM
Can we download files for a list view?
Yes, we can. All you have to do is mentioned in the following steps: 1. Go to Mass File Download Tab, and the "Related Files & Attachments"...
Mon, 17 Jan, 2022 at 1:48 PM
Can we download files of the child objects?
Yes, using the lightning component. With the lightning component in the left panel, you will be able to see and download all the related records (child reco...
Mon, 27 Dec, 2021 at 3:28 PM
Can I filter my files and attachments?
Yes, you can filter your files and attachments associated with records by simply choosing the appropriate filters. You can filter your files or attachments...
Wed, 28 Dec, 2022 at 11:48 AM
Why are the records not getting searched?
If you have selected a list view or searched for a record in the Mass File Download tab and are not being shown any data, then you might have to look for th...
Mon, 27 Dec, 2021 at 3:35 PM
Can I see the total file and record counts searched?
Yes, you can see your total records and files count on the Mass File Download Tab. You can see the files on any tab inside the Mass File Download tab (Relat...
Mon, 27 Dec, 2021 at 3:41 PM
Are there any trial period limitations?
Mass File Download provides a large number of features that can be customized according to the users' needs but if you are in a trial period, you will ...
Mon, 27 Dec, 2021 at 3:50 PM