FAQs

How do I assign the licenses to users?
From Setup, enter Installed Packages in the Quick Find box, then select Installed Packages to find the installed package that has available licenses. Cl...
Wed, 28 Dec, 2022 at 11:41 AM
How many types of files can we download?
You can download salesforce records' attachments, files, documents, and static resources in a zip file for future reference.
Mon, 27 Dec, 2021 at 2:48 PM
Do we need an API Enabled org? What are the steps to enable API enabled permission?
Yes, you need an org with API enabled permission. To enable this permission, please follow either of the below 2 options: 1) Profiles: Go to Setup ...
Mon, 27 Dec, 2021 at 2:55 PM
What permissions/settings are required for Mass File Download to work?
LICENSE ASSIGNMENT: Do you have a Mass File Download app license assigned? Please make sure your user is assigned a license for the Mass File Download app...
Mon, 27 Dec, 2021 at 3:06 PM
Can we download Files & Attachments related to custom objects?
Yes, Mass File Download works for custom objects as well.    All you have to do is: Select the MASS FILE DOWNLOAD tab. Choose custom object from the dr...
Wed, 28 Dec, 2022 at 11:44 AM
What is the maximum number of files that can be downloaded on each tab of the Mass File Download App?
Once you become an active customer (excluding trial users), there are no limitations on the number of files you can download using each tab. This means you ...
Thu, 6 Jul, 2023 at 6:57 PM
Can we download files from multiple records of standard/custom object?
Yes, the user can select multiple records of standard/custom objects and find their respective files and download them as a single zip file. 
Wed, 16 Nov, 2022 at 7:21 PM
What is Download File Threshold Configuration?
This article provides information that is specifically relevant to versions that are earlier than v10.0. If you are utilizing a version that is equal to or ...
Mon, 3 Jul, 2023 at 3:29 PM
How can we add a "Download Attachment" button to any object?
Follow the below steps to add a button to any object:  1. Go to the Setup->Customize 2. Click on Accounts (OR any object where the button should be a...
Fri, 1 Dec, 2023 at 10:34 AM
How to add Lightning Component into the related object?
Mass File Download has two components: Mass File Download Related Files - To add this component, please refer to this FAQ: How to add Mass File Download R...
Mon, 27 Dec, 2021 at 3:22 PM