FAQs

How to solve issues with searching and downloading files with special characters?
Please make sure that you have the latest version of MFD installed in your org. To download, visit the following link: https://appexchange.salesforce.com/...
Mon, 27 Dec, 2021 at 5:40 PM
What is the use of the CSV Mapping file?
The CSV mapping file helps you to keep track of the files and attachments that you downloaded. It contains the file/attachment id, the name of the file, the...
Mon, 27 Dec, 2021 at 4:56 PM
How can I enable/disable download of the CSV mapping file?
From the About Mass File Download Tab user can on/off the Download CSV Mapping File toggle. This setting is defaulted to true (enabled). 
Thu, 19 Jan, 2023 at 10:43 AM
How to use SOQL to filter files and attachments?
You can find your specific file or attachment with SOQL filters.  This is how it works: If you put your SOQL in the attachments column, it will filter on...
Mon, 27 Dec, 2021 at 4:54 PM
How to add the Mass File Download Related Files Component into the related object?
Mass File Download has two components: MassFileDownloadLightningComponent - To add this component, please refer to this FAQ - How to Add Lightning Compone...
Mon, 27 Dec, 2021 at 4:52 PM
Can we download multiple folders with the same name?
Yes, we can. We have to enable "Rename Folders for Deduplication" in the "File Download Configuration" section. When this setting is ...
Wed, 16 Nov, 2022 at 7:41 PM
How many Files & Attachments can be downloaded in one click?
Depending on CPU execution time, browser limitations, and AppExchange features you can download up to 1000 files/Attachments in one click. Using pagination ...
Wed, 16 Nov, 2022 at 7:50 PM
How can I get each and every record's Files & Attachments in a separate folder?
You can fulfill this requirement by using the following steps -  1- Open Mass File Download App --> Go to the About Mass file Download Tab. 2- Scroll d...
Fri, 18 Nov, 2022 at 8:04 PM
How to download only CSV Mapping File?
Using Download CSV Mapping File Button, you can download only the CSV mapping file without downloading the files/attachments.  Follow the below steps to...
Wed, 16 Nov, 2022 at 8:29 PM
Is the Advanced Search(SOQL) feature available in the free version?
The Advanced Search(SOQL) feature is available only in the paid version.
Thu, 19 Jan, 2023 at 10:42 AM