FAQs

How to check the total file size of the selected files to be downloaded?
You can see the total file size and number of selected files on the Download button.
Thu, 19 Jan, 2023 at 10:40 AM
Can I search individual records in Mass File Download App?
Yes, you can search for individual records by searching in the Related File & Attachments Tab under the Mass File Download tab. We have 3 Search Modes ...
Wed, 16 Nov, 2022 at 8:35 PM
How can I append the Case numbers to the downloaded Case Email Attachments' name?
To append the Case numbers to the downloaded Case Email Attachments' names, We need to create the formula field on the Email Attachment object and add ...
Fri, 18 Nov, 2022 at 6:35 PM
What are the restrictions of the Trial Version?
Once you install the Satrang Mass File Download app, you will get a Trial Version of the Satrang Mass File Download App.  In the Trial version, we have ...
Wed, 7 Dec, 2022 at 5:57 PM
How to get the record ID along with the record name on the downloaded folder's name?
You can download files and attachments along with the record name and record ID. Go to the About Mass File Download Tab.  Scroll to the File Download Con...
Thu, 19 Jan, 2023 at 10:38 AM
Why am I getting the CONTENT_CUSTOM_DOWNLOAD_EXCEPTION error when downloading files from Mass File Download app?
When you are getting the following error - Error: Error: {faultcode:'sf:CONTENT_CUSTOM_DOWNLOAD_EXCEPTION', faultstring:'CONTENT_CUSTOM_DOWNL...
Fri, 18 Nov, 2022 at 6:31 PM
How to download the files without separating them into folders?
You can download the files without separating them into folders, follow these steps -  1- Go to About Mass File Download tab. 2- Scroll down to File Downl...
Wed, 7 Dec, 2022 at 4:17 PM
Is there any chance for our organization to get a free trial to make sure it works well before we subscribe to your app?
Yes, of course.  You can install the app from AppExchange by clicking the Get It Now button. It comes with a few days of the trial, so you can try/test/...
Wed, 7 Dec, 2022 at 5:53 PM
Is the MassFileDownload Lightning Component supported/available for community users?
MassFileDownload Lightning Component is supported/available for community (experience) users. You'll need to configure basic things in your org to ...
Thu, 8 Dec, 2022 at 3:00 PM
Is it possible to hide Documents, Static Resources, and My Files and Library Files Tabs on Mass File Download App?
Yes, it is possible to hide. How to hide tabs: Go to the About page of the Mass File Download app. Scroll Down to the “Maa File Download” Tab Configurat...
Wed, 28 Dec, 2022 at 11:54 AM